At Mrs. B’s Mercantile – Home & Style Collection, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping methods, estimated delivery times, costs, and tracking options. By making a purchase on our website, you agree to the terms outlined in this policy.

This policy complies with Federal Trade Commission (FTC) regulations, consumer protection laws, and international shipping standards to ensure transparency and legal compliance.

1. Order Processing Time

✔ Processing Time: Orders are processed within  1-3 business days after payment confirmation.
✔ Business Days: We process orders Monday to Sunday, excluding  public holidays.
✔ Order Delays: During peak seasons or promotional events, processing times may be extended. We will notify customers of any unexpected delays.

2. Shipping Rates & Methods

We offer multiple shipping options to accommodate your needs.

A. Domestic Shipping (U.S.)

✔ Standard Shipping
✔ Expedited Shipping
✔ Overnight Shipping

B. International Shipping

We ship worldwide! International shipping rates vary based on location and shipping method.

✔ Estimated Delivery
✔ Customs & Duties

3. Order Tracking & Delivery

✔ Tracking Number: Once your order ships, you will receive a tracking number via email to monitor your package.
✔ Delivery Timeframes: Estimated delivery times are provided at checkout, but delays due to weather, customs, or carrier issues are beyond our control.
✔ Lost or Stolen Packages: Mrs. B’s Mercantile is not responsible for lost or stolen packages after delivery confirmation. If your package is missing, please contact the shipping carrier or file a claim.

4. Address Accuracy & Delivery Issues

✔ Correct Shipping Address: Customers are responsible for providing an accurate shipping address. If an order is shipped to the wrong address due to incorrect input, we are not liable for lost packages.
✔ Undeliverable Packages: If a package is returned to us due to an incorrect address or failed delivery attempts, the customer may be responsible for additional shipping fees.

5. Shipping Delays & Carrier Issues

While we work with reliable carriers, shipping delays may occur due to:

✔ Weather conditions
✔ Carrier disruptions 
✔ Customs processing for international orders

We appreciate your patience and recommend checking the tracking number for real-time updates.

6. Damaged or Missing Items

If your order arrives damaged or with missing items, please follow these steps:

✅ Report the Issue: Contact us at mrsbsmercantile@gmail.com within 48 hours of delivery.
✅ Provide Proof: Attach photos of the damaged package and items.
✅ Resolution: We will offer a replacement, store credit, or refund based on the situation.

7. Returns Due to Shipping Issues

If you received the wrong item or a defective product, please refer to our [Refund Policy] for return and exchange options.

8. Policy Updates

We may update this Shipping Policy periodically. Changes will be posted on this page, and continued use of our services implies acceptance of the revised term

We appreciate your trust in Mrs. B’s Mercantile – Home & Style Collection and are dedicated to providing a smooth shopping experience.